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WEMINE PLATFORM – RETURNS & REFUNDS POLICY
Last Updated: January 3, 2026
Website: www.wemine.io (the "Website")
Platform: The Website, customer dashboards, portals, and all related digital services (the "Platform")
This Returns & Refunds Policy (the "Returns Policy") forms an integral part of the WEMINE Platform Website Terms of Use, Sales & Service Terms (the "Website Terms"). By placing an Order for Products (mining hardware such as ASIC miners and related items) or Services through the Platform, you agree to be bound by this Returns Policy in addition to the Website Terms.
This Returns Policy provides clear, accurate, and transparent information about returns, refunds, and warranty handling, in full compliance with Google Merchant Center policies and applicable UAE laws.
1. General Principle – Final Sale
- Sales of Products (mining hardware) through the Platform are final and non-refundable once the Order is confirmed and full payment is received (as stated in Clause 8.1 of the Website Terms).
- This policy reflects the high-value, specialised nature of the Products, market volatility in the cryptocurrency mining sector, and the rapid depreciation of mining equipment once deployed.
2. Limited Refund Exceptions
Refunds are issued only in the following exceptional circumstances, at our sole discretion:
- Non-Delivery: The Product is lost in transit or not delivered due to proven carrier fault (not due to incorrect address provided by you or customs refusal).
- Damaged on Arrival: The Product arrives visibly damaged or defective (must be reported within 7 calendar days of delivery with clear photos/video evidence and proof of unopened/unused condition).
- Legal Mandate: A refund is required under mandatory consumer protection laws that cannot be lawfully excluded (applicable only to qualifying Consumers under UAE law, per Clause 4.2 of the Website Terms).
No refunds will be provided for:
- Change of mind or buyer’s remorse
- Cryptocurrency price fluctuations, changes in mining difficulty, network hashrate, or expected profitability (per Clause 8.5 of the Website Terms)
- Products that have been installed, powered on, used, modified, or resealed
- Normal wear and tear or minor cosmetic imperfections that do not affect functionality
3. Warranty Handling (No Automatic Refund)
- All Products are covered exclusively by the original manufacturer’s warranty (typically repair-only or replacement at manufacturer’s discretion).
- We facilitate warranty claims on your behalf (per Clauses 8.3–8.4 of the Website Terms), but all warranty decisions (repair, replacement, or denial) are made solely by the manufacturer or supplier.
- Warranty coverage does not entitle you to a refund or return unless the manufacturer explicitly authorises one.
- Warranty claims must be initiated within the manufacturer’s stated warranty period.
4. Return Process (Where an Exception Applies)
If your case qualifies for a potential refund under Section 2:
- Contact our support team within the required timeframe via:
- Platform dashboard ticket
- Email: support@wemine.io
- Provide:
- Order number
- Detailed description of the issue
- Clear photos/videos (for damage claims)
- Proof of delivery and condition
- If approved, we will issue return instructions and, where feasible, a prepaid return shipping label.
- You are responsible for return shipping costs unless the issue is directly attributable to our error (e.g., damaged on arrival due to inadequate packaging).
- Returned Products must be in original, unused, unopened condition with all packaging, accessories, and documentation.
- Upon receipt and inspection, approved refunds will be processed to the original payment method within 14–30 days, less:
- Any irreversible third-party fees (e.g., payment processor, banking, or network costs)
- A restocking fee of up to 20% (where permitted by law)
5. Hosting and Other Services
- Hosting Services, colocation, maintenance facilitation, and digital services are non-refundable once service commencement has occurred (per Clause 9.2 of the Website Terms).
- Co-investment/revenue participation arrangements are governed exclusively by the Master Co-Investment Agreement and are non-refundable (per Clause 6.3).
6. Contact for Return or Refund Inquiries
- Submit a support ticket via your Platform dashboard (preferred)
- Email: support@wemine.io
- We aim to respond within 2–3 business days.
7. Changes to This Policy
We may update this Returns Policy from time to time by publishing the revised version on the Website. Continued use of the Platform after changes constitutes acceptance (per Clause 19 of the Website Terms).
This Returns Policy ensures full transparency and consistency with information provided on our Platform and in Google Merchant Center listings.
Thank you for choosing WEMINE!
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