Privaatsuspoliitika

We collect only the personal information necessary for providing our Products and Services, fulfilling Orders, ensuring compliance, and improving your experience.

• Through Platform interactions (forms, account registration, Orders, dashboard logins).
• Automated technologies (cookies, server logs, analytics tools).
• Direct communications (email, support tickets).
• Third-party services (payment gateways, analytics providers) under strict contractual controls.

We process your data lawfully for:

• Providing and managing Products/Services (e.g., Order fulfillment, shipping, hosting/colocation, warranty facilitation, dashboards/reporting).
• Processing payments and invoices.
• Communicating with you (confirmations, updates, support, operational alerts).
• Compliance and risk management (sanctions/AML/CTF checks, fraud prevention, per Clause 15 of the Website Terms).
• Improving the Platform (analytics, troubleshooting, performance monitoring).
• Marketing (with your consent, e.g., newsletters or promotions; you can opt out anytime).
• Legal obligations (tax reporting, dispute resolution).

We do not use your data for automated decision-making with significant impact without your consent or legal basis.

We use cookies and similar tools to enhance functionality, security, and analytics (e.g., session management, usage tracking). Essential cookies are required for Platform operation; others (analytics/marketing) require consent.

You can manage preferences via browser settings or our cookie banner. For details, see our Cookie Policy.

We do not sell your personal information.

We may share data with:

• Affiliates and subcontractors (e.g., hosting entities like WECONNECT CLOUD COMPUTING SERVICES L.L.C) for operational purposes, under confidentiality obligations (per Clause 1.4 of the Website Terms).
• Service providers (payment processors, carriers, analytics tools, compliance vendors) bound by data protection agreements.
• Manufacturers/suppliers for warranty or repair facilitation.
• Authorities or regulators when required by law (e.g., AML/CTF reporting, court orders).
• In business transfers (merger, acquisition).

Cross-border transfers occur only with adequate safeguards (e.g., to jurisdictions with equivalent protection or contractual clauses).

We implement reasonable technical and organisational measures (encryption, access controls, secure servers) to protect against unauthorised access, loss, or misuse.

Data is retained only as long as necessary (e.g., for Orders, compliance records, or active accounts). We delete or anonymise data when no longer needed, subject to legal requirements.

Under applicable laws (including PDPL), you may have rights to:

• Access, correct, update, or delete your personal information.
• Withdraw consent (where processing is consent-based).
• Object to or restrict processing.
• Data portability.
• Lodge complaints with relevant authorities.

To exercise rights, contact us at privacy@wemine.io or via your dashboard. We respond promptly and may require verification.

Note: Certain rights may be limited for Business Customers or compliance reasons.

For questions, requests, or complaints:

• Email: privacy@wemine.io
• Dashboard: Submit a ticket
• Postal: WECONNECT WORLDWIDE LTD, Office A, RAK DAO Business Centre, RAK Bank ROC Office, Ground Floor, Al Rifaa, Sheikh Mohammed Bin Zayed Road, Ras Al Khaimah, United Arab Emirates

We aim to respond within 30 days.