Question 1

Do you offer insurance for ASIC miners?

Accepted Answer

Yes, we offer optional insurance for ASIC miners against theft, water, and fire damage. You can select this option during the checkout process or buy as additional service anytime later in the dashboard.

Question 2

Where are your data centers located?

Accepted Answer

Our company and headquarters are located in Dubai, UAE. Our company currently operate multiple data centers in United Arab Emirates. We are also expanding our operations to other countries.

Question 3

Can I visit your data center(s)?

Accepted Answer

You are welcome to visit any of our places, either the corporate office or mining facilities. An appointment will be scheduled upon your request. Walk-ins will be refused. Before your visit, we will do KYC/KYB and send you a list of items that you are not allowed to bring with you. Please note that we do not allow any photography or video recording in our facilities.

Question 4

What services do you provide?

Accepted Answer

We provide miner hardware (ASIC miners) sales, hosting solutions, data center management and construction services for crypto investors around the world.

Question 5

Who owns the machines if I buy from you?

Accepted Answer

The Machines are yours. You may ship them anywhere you want once your hosting contract expires and all outstanding bills are paid.

Question 6

Is there a hosting agreement to sign?

Accepted Answer

Yes, there is. The agreement provides security and terms for both our customer(s) and ourselves.

Question 7

What is the legal company name operating wemine.ae?

Accepted Answer

Our Cooperate Legal Name is “WEMINE CLOUD SERVICE & DATACENTERS PROVIDERS EST” and we are governed by UAE Law. Moreover, all payments must be issued to "WEMINE CLOUD SERVICE & DATACENTERS PROVIDERS EST" and will appear in your statement(s) under our corporate name.

Question 8

What is the minimum number of miners required for purchasing or hosting?

Accepted Answer

We host both B2C and B2B clients (individual investors and corporations) without any Minimum Order Quantity (MOQ). Please note that some of our facilities may have a Minimum Order Quantity (MOQ) requirement. Orders for miners that fall under this policy will be dispatched together with other orders. As a result, while we await additional orders to meet the MOQ, your delivery may be temporarily delayed.

Question 9

Can I use my own wallet address for mining profits?

Accepted Answer

Yes, you can use your own wallet address for mining profits, by default we will use your auto-generated wallet address for payouts, this wallet is integrated with your account by our WaaS (Wallet as a Service) provider. During the setup process, you will be able to specify your wallet address for receiving mining rewards. This allows you to have full control over your earnings and manage them according to your preferences.

Question 10

How do I monitor my ASIC miners performance?

Accepted Answer

You can monitor your ASIC miner's performance through our advanced application, which provides real-time performance dashboards, alerts, and analytics.

Question 11

How long does it take to get my ASIC miner running in hosting facility?

Accepted Answer

It typically takes 1-2 weeks to get your ASIC miner operational in our hosting facility. This includes the time required for shipping, setup, and configuration. This timeframe is estimated for "In stock" miners. If you order a miner that is available for pre-order (Batch Jan 2028), the delivery time may vary based on the manufacturer's production schedule. We will keep you updated on the status of your order and provide an estimated delivery date.

Question 12

How will I pay for electricity?

Accepted Answer

Inside your dashboard, you need to deposit funds into your account to cover electricity costs. Additionally, pair a payment card as a backup option so we can charge you if your internal wallet is insufficient to cover expenses at that time. The cost of electricity is based on the power consumption of your ASIC miner and the current electricity rate at the hosting facility. You can monitor your energy usage and costs in real-time through your dashboard.

Question 13

What if my ASIC miner breaks?

Accepted Answer

If your ASIC miner breaks, please contact our support team immediately. We will assist you in troubleshooting the issue and provide repair services if necessary. If the miner is under warranty, we will cover the repair costs.

Question 14

Can I use my own mining pool?

Accepted Answer

Yes, you can use your own mining pool. We will provide you with the necessary configuration details to connect your ASIC miner to your preferred mining pool. We do have an automatic integration with Foremann, which allows you to manage your miners and pools directly from our application, without the need for VPN access.

Question 15

Will you provide me SN (Serial Number) for my ASIC miner?

Accepted Answer

Yes, we provide the serial number (SN) for your ASIC miner. You can find the SN in your order details and also in the dashboard once the miner is set up. You can use this SN to track your miner's performance and warranty status. After each connection at a hosting location, our technician will upload a photo of the miner with the SN to your dashboard, so you can verify that your miner is connected and operational.

Question 16

Will you host older mining hardware?

Accepted Answer

No, we will not host old and ineffective miners. They will not make you money. We are looking for long term partners and our space is limited to waste our and your time/money.

Question 17

Do you offer Support and/or Repair Services?

Accepted Answer

Yes, we do. We troubleshoot miners and will advise you on repair costs. Usually, our hosting plans include the labour and you only pay for the spare parts. Many of the repairs performed in-house without sending miners outside.

Question 18

Will I be compensated for downtime?

Accepted Answer

If you miner goes offline for an extended period and it is not bootable you may be entitled for compensation of unused power and credit will be applied to your hosting bill.

Question 19

Do you monitor pool status?

Accepted Answer

Yes, we do. Except cases when you decide not to provide the access to your mining pools.

Question 20

Can I get VPN access to my miners?

Accepted Answer

No, we do have a direct platform to Foremann connection integration. You can use our app to manage your miners, check their status, and perform basic actions. If you need advanced access, please contact us.

Question 21

Will you host a GPU mining rig?

Accepted Answer

We do not host GPU rigs, but can help large installations of 500 rigs and up.

Question 22

Does the price of the miner include hosting and services like shipping etc.?

Accepted Answer

No, the price of the miner does not include hosting. The prices in this table indicate only the cost of the miner. Hosting and service costs are calculated separately based on the selected hosting facility, as we need to account for import taxes in the destination country, among other factors. You can choose from various hosting options or select "Shipping," which allows you to use your own facility or mine at home.

Question 23

What means "No hosting" in the product hosting selector?

Accepted Answer

Estimated profit is calculated without including any hosting costs. This approach is beneficial if you plan to use your own hosting facility or if you intend to mine at home or with solar panels, as it eliminates additional energy expenses..

Question 24

What does ROI mean?

Accepted Answer

ROI stands for Return on Investment. It is a financial metric used to evaluate the profitability of an investment. In the context of ASIC miners, ROI indicates how long it will take to recoup your initial investment based on the expected mining profits. The ROI is calculated by dividing the total cost of the miner (including hosting and electricity costs) by the estimated monthly profit from mining.

Question 25

What is the cost of hosting?

Accepted Answer

The hosting cost varies based on the facility you choose. You can find detailed information about hosting and service costs on the checkout page.

Question 26

Can I get a refund if I change my mind?

Accepted Answer

Unfortunately, we do not offer refunds for ASIC miners once the order is placed. All sales are final. However, if you have any issues with your miner, we provide warranty and support services to assist you.

Question 27

Can I get volume discounts?

Accepted Answer

We offer automatic volume discounts for orders. The discount is applied at checkout based on the total order value. If your order exceeds $500,000, please contact us directly to discuss potential additional discounts.

Question 28

What is the warranty for ASIC miners?

Accepted Answer

We provide a standard warranty for all ASIC miners. The warranty covers manufacturing defects and hardware failures. For more details, please refer to our Warranty Terms and Conditions.

Question 29

How long is the warranty for ASIC miners?

Accepted Answer

Depends on the manufacturer, but usually it is 360 days from the date of purchase. For more details, please refer to our Warranty Terms and Conditions.

Question 30

What payment options do you accept?

Accepted Answer

We are currently accepting various range of cryptocurrency payments (as BTC, ETH, USDT and others, exchange fees will apply) and Bank Wire Payments (no fees).

Question 31

If I buy the bitcoin ASIC miners Can I get a refund?

Accepted Answer

No, all sales are final.

Question 32

Is there any service fee?

Accepted Answer

Yes, we charge services, they usually include all important consts, like: shipping, insurance, local transportation, cables and infrastructure costs, network setup, etc...

Question 33

Do I prepay for your services?

Accepted Answer

We do not require large security deposits, but a minimum of one month of estimated power cost is needed to be secured as a deposit at any time.

Question 34

What happens if I miss my payment?

Accepted Answer

We will provide power for up to 5 business day before machine(s) would be turned off to allow you to make corresponding payment arrangements.

Question 35

What is the cost of shipping to my address?

Accepted Answer

The hosting cost depends on the facility you select. You can find detailed information about hosting and service costs on the checkout page.

Question 36

Do I pay for shipping of my equipment to your location?

Accepted Answer

Yes, you do. Shipments from outside of country of hosting destination will be subjected to customs duties (based on destination country). In some countries, foreign entities, may be entitled to register a corporation and claim your taxes back.

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