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WEMINE PLATFORM – PRIVACY POLICY
Last Updated: January 3, 2026
Website: www.wemine.io (the "Website")
Platform: The Website, customer dashboards, portals, applications, reporting tools, and all related digital services (collectively, the "Platform")
This Privacy Policy explains how WECONNECT WORLDWIDE LTD (Registration No.: 01010476, licensed by RAK Digital Assets Oasis (RAK DAO), UAE) (the "Company", "WeMine", "we", "us", or "our") collects, uses, discloses, stores, and protects your personal information when you access or use the Platform, purchase Products (mining hardware such as ASIC miners) or Services (including hosting/colocation, maintenance facilitation, dashboards, and related tools), or interact with us.
We are committed to protecting your privacy and processing your personal data in compliance with applicable laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL"), other UAE data protection regulations, and international best practices.
Important: By accessing the Platform, registering an account, placing an Order, or providing information to us, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.
This Privacy Policy forms part of the WEMINE Platform Website Terms of Use, Sales & Service Terms (the "Website Terms"). Capitalised terms not defined here have the meaning in the Website Terms.
1. Personal Information We Collect
We collect only the personal information necessary for providing our Products and Services, fulfilling Orders, ensuring compliance, and improving your experience.
Information you provide directly:
- Name, email address, phone number, billing/shipping address, and payment details (when registering, placing Orders, or contacting support).
- Account credentials and profile information (e.g., for dashboards and reporting tools).
- KYC/AML information (e.g., identification documents, proof of address) where required for compliance, sanctions screening, or high-value transactions (per Clause 15 of the Website Terms).
- Communication data (e.g., inquiries, support tickets, or feedback).
Information collected automatically:
- Device and browser information, IP address, location data (approximate, based on IP), and usage details (pages visited, time spent).
- Log data from Hosting Services or dashboards (e.g., operational metrics, but not mining rewards data unless shared by you).
Information from third parties:
- Payment processors, carriers, or compliance providers (e.g., transaction confirmations).
- We do not collect sensitive personal data (e.g., health, ethnic origin) unless strictly required for legal compliance.
2. How Do We Collect Your Personal Information?
- Through Platform interactions (forms, account registration, Orders, dashboard logins).
- Automated technologies (cookies, server logs, analytics tools).
- Direct communications (email, support tickets).
- Third-party services (payment gateways, analytics providers) under strict contractual controls.
3. How Do We Use Your Personal Information?
We process your data lawfully for:
- Providing and managing Products/Services (e.g., Order fulfillment, shipping, hosting/colocation, warranty facilitation, dashboards/reporting).
- Processing payments and invoices.
- Communicating with you (confirmations, updates, support, operational alerts).
- Compliance and risk management (sanctions/AML/CTF checks, fraud prevention, per Clause 15 of the Website Terms).
- Improving the Platform (analytics, troubleshooting, performance monitoring).
- Marketing (with your consent, e.g., newsletters or promotions; you can opt out anytime).
- Legal obligations (tax reporting, dispute resolution).
We do not use your data for automated decision-making with significant impact without your consent or legal basis.
4. Cookies and Tracking Technologies
We use cookies and similar tools to enhance functionality, security, and analytics (e.g., session management, usage tracking). Essential cookies are required for Platform operation; others (analytics/marketing) require consent.
You can manage preferences via browser settings or our cookie banner. For details, see our Cookie Policy.
5. Sharing and Disclosure of Your Personal Information
We do not sell your personal information.
We may share data with:
- Affiliates and subcontractors (e.g., hosting entities like WECONNECT CLOUD COMPUTING SERVICES L.L.C) for operational purposes, under confidentiality obligations (per Clause 1.4 of the Website Terms).
- Service providers (payment processors, carriers, analytics tools, compliance vendors) bound by data protection agreements.
- Manufacturers/suppliers for warranty or repair facilitation.
- Authorities or regulators when required by law (e.g., AML/CTF reporting, court orders).
- In business transfers (merger, acquisition).
Cross-border transfers occur only with adequate safeguards (e.g., to jurisdictions with equivalent protection or contractual clauses).
6. Data Security and Retention
We implement reasonable technical and organisational measures (encryption, access controls, secure servers) to protect against unauthorised access, loss, or misuse.
Data is retained only as long as necessary (e.g., for Orders, compliance records, or active accounts). We delete or anonymise data when no longer needed, subject to legal requirements.
7. Your Rights
Under applicable laws (including PDPL), you may have rights to:
- Access, correct, update, or delete your personal information.
- Withdraw consent (where processing is consent-based).
- Object to or restrict processing.
- Data portability.
- Lodge complaints with relevant authorities.
To exercise rights, contact us at privacy@wemine.io or via your dashboard. We respond promptly and may require verification.
Note: Certain rights may be limited for Business Customers or compliance reasons.
8. Children's Privacy
The Platform is not intended for individuals under 18 (or legal age in your jurisdiction). We do not knowingly collect data from children.
9. International Users
The Platform operates from the UAE. Data may be processed/transferred internationally with safeguards.
10. Changes to This Privacy Policy
We may update this Policy by posting the revised version on the Website. Continued use constitutes acceptance (per Clause 19 of the Website Terms). Significant changes will be notified via email or dashboard.
11. Contact Us
For questions, requests, or complaints:
- Email: privacy@wemine.io
- Dashboard: Submit a ticket
- Postal: WECONNECT WORLDWIDE LTD, Office A, RAK DAO Business Centre, RAK Bank ROC Office, Ground Floor, Al Rifaa, Sheikh Mohammed Bin Zayed Road, Ras Al Khaimah, United Arab Emirates
We aim to respond within 30 days.
Thank you for trusting WEMINE with your data. We strive to handle it responsibly and transparently.
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